Home Energy Advice Visits

Community Energy Efficiency Toolkit

A trained professional or volunteer energy adviser visits people in their homes to assess their energy use and provide tailored advice and support to the customer to reduce bills and save energy.

Useful for

  • Developing trusted relationships with householders
  • Tailoring advice specifically to people’s own fuel bills and circumstances
  • Delivering home energy advice to vulnerable people or tackling fuel poverty
  • Supporting large, area-based energy efficiency retrofit schemes
  • Encouraging uptake of expensive energy efficiency measures such as wall and floor insulation
  • People for whom there is a language barrier (if delivered by a relevant support organisation or an adviser speaking the same language)
  • Ensuring energy saving measures are fitted
  • Gathering accurate data about customers and their energy use over time.

Download the full Home Energy Advice Visits module of the Community Energy Efficiency Toolkit

Other resources to download

Access an overview of how home energy advice visits were delivered by communities working under Big Lottery’s Communities Living Sustainably programme.

Example documents from Big Lottery’s Communities Living Sustainably programme

Further info

The Topten UK website showcases the most energy-efficient home appliances, lighting and televisions on the market.  Listings are regularly updated, cover a range of brands and prices and provide detailed product specifications, with estimated running costs. In addition to product listings, Topten UK features product guides to help you select an efficient model and ensure it operates effectively in the home.  The website also includes resources for retailers to help advise consumers on energy use, as well as useful reports on the current state of the domestic product market on energy-efficiency. 

Cumbria Action for Sustainability has produced case studies and advice sheets from their home draught proofing service, ‘Cold to Cosy Homes’, delivered through Sustain Eden under the Big Lottery’s Communities Living Sustainably programme.

Awareness-raising/advice surgeries can be used to promote a home advice or draught-proofing service. Also see the Communications and Engagement section of the Hub for ideas on promotion.

Training and education can be provided to build the skills and knowledge needed locally to deliver a home advice and draught proofing service.

The Energy Saving Trust has a resource page dedicated to home insulation with sub-sections on roof, loft, cavity and solid wall insulation. The page explains how to install these measures and what they will save on a typical energy bill.

The Energy Saving Trust's Community Home Energy Check will produce a report with recommendations of cost-effective improvement measures for a domestic property. This report is tailored according to the information submitted, giving an accurate prediction of savings. This can be used by community groups as an advice tool and can help you track the impact of your advice in terms of number of people advised and demand for measures. The tool can be accessed at the following link: Community Home Energy Check advice tool

Energy efficient and cost effective heating can be an important component of a potential domestic community energy programme. The Energy Saving Trust provides a comprehensive guide to different heating methods to help choose the right product for maximum savings.


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