Privacy Policy

This privacy policy applies to all areas of

Telephone calls

Calls to and from Community Energy England may be recorded to monitor and improve our customer service, and for staff training purposes.

Your personal information

We collect information about you (including name, email and address) when you:

Use of your personal information

We collect information about you to provide you with our services.We may use information about you:

Sharing information about you

We sometimes use other companies and organisations (third parties) to process personal information for us. For example we use third parties to:

Where we make use of third parties to process personal information, we will ensure that they have adequate security measures in place and that they comply with this privacy policy.

From time to time we may share aggregated information, for analysis purposes, with government departments and bodies (including the devolved nations) that have an interest in our activities.

We will also share information about you when we are required to so by law or if we have your permission to do so.


What are cookies? A cookie is a small, harmless, text file that normally contains a website name and unique user information (it will not identify you, but the computer you are using). The next time you visit that site your computer will check to see if you already have a cookie from that site. If there is an existing cookie, your computer will send the information in the cookie to the website. This will allow the site to work out how long you visit the site for and how often, and the pages you looked at, for example.

By using cookies we can improve the way our site works and the relevance of the content for you. Our website works best if you accept our cookies.

You can set your browser software to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. If you refuse all cookies, some parts of our website may not work.