Calls to and from Community Energy England may be recorded to monitor and improve our customer service, and for staff training purposes.
We collect information about you (including name, email and address) when you:
provide information when you contact us by email, telephone and letter
Use of your personal information
We collect information about you to provide you with our services.We may use information about you:
to process and respond to requests, enquiries and complaints received from you
to provide services requested by you
to contact you about services requested by you
to contact you for ‘service administration purposes’ – password reminders or to notify you that a particular service has been suspended or changed
to monitor customer satisfaction
to keep our records up to date
to analyse customer trends
for audit purposes
to recommend products and services that we believe will be of interest to you
to enable third parties to carry out any of the purposes above on our behalf
We sometimes use other companies and organisations (third parties) to process personal information for us. For example we use third parties to:
send postal mail
carry out credit checks
maintain our IT systems.
From time to time we may share aggregated information, for analysis purposes, with government departments and bodies (including the devolved nations) that have an interest in our activities.
We will also share information about you when we are required to so by law or if we have your permission to do so.
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